Ukraine: IOM Hotlines and Support in Austria
The International Organization for Migration (IOM) has set up information and support hotlines for persons fleeing Ukraine in different countries. Below are currently operational hotlines, and regular updates are here.
IOM Information Websites and Hotlines:
- Ukraine: 527 (free from mobile phones), 0800505501 (free from landline phones); as well as 527 website.
- Poland: +48 22 490 20 44
- Romania: Online support platform dopomoha.ro
- Lithuania: +370 525 14352 is run by IOM's Migration Information Centre, also available through live chat on this website.
- Slovakia: From abroad 00421 5263 0023, locally 0850 211 478; Telegram/Signal: 00421 908 767 853 (voice only); Web: https://www.mic.iom.sk/en/.
- Moldova: Bureau of Migration and Asylum (BMA): 080001527 (free from Moldova) and +37322820007 (from abroad); La Strada Anti-trafficking and Safe Migration: 080077777 (free from Moldova) and +37322233309 (from abroad).
- Czechia: +420 800 050 749; Email: firstname.lastname@example.org; Website: https://czechia.iom.int/infoline
If you have fled Ukraine, are now in Vienna/Austria, and need support, here is some information that might be helpful:
Ukraine support hotlines in Vienna:
- Caritas Hotline: 05/17 76 380, Monday to Friday 9 am - 4 pm. Multilingual hotline of the NGO Caritas for questions on entry, stay and accommodation.
- BBU hotline in German, Ukrainian and Russian for questions on emergency reception centers: +43 1 2676 870 9460
- BBU legal counselling service in German, Ukranian and Russian: +43 1 2676870 9461
- BBU information for NGOs and authorities looking for the nearest accommodation: +43 1 2676870 9462
The following websites/info sheets also contain relevant information:
- UNHCR Austria
- Austrian Ministry of the Interior: FAQs in German and Ukrainian
- Federal Criminal Police Office: Human Trafficking Hotline (24/7): +43-677-61343434
- Info sheet by IOM Austria: Indicators for Human Trafficking in the context of arrivals from Ukraine (in German)
- Info sheet by IOM Austria: Prevention of Human Trafficking in private accommodation (in German)
- Information leaflet by NGO LEFÖ about dangers of exploitation and trafficking for displaced persons (English, Ukrainian)
- Public Transportation: Ukrainian refugees may use public transportation in Vienna free of charge. You will need to show your Ukrainian passport or ID.
Some more information for Vienna:
City of Vienna's Humanitarian Arrival Center "Sport- und Fun-Halle Leopoldstadt"
Address: Engerthstraße 267 - 269, 1020 Vienna
Opening hours: Around the clock, seven days a week
City of Vienna's Registration and Counseling Center
Address: IZD Tower, Wagramer Straße 19, 1220 Vienna
Opening hours: Monday to Friday, 8 a.m. to 6 p.m.
Please register for appointments via Fonds Soziales Wien
- Caritas Emergency Accommodation Centre at Vienna's main train station
Address: Am Hauptbahnhof 1, 1110 Vienna
More information on the IOM Ukraine Response is available here.