Ukraine: IOM Hotlines and Support in Austria

The International Organization for Migration (IOM) has set up information and support hotlines for persons fleeing Ukraine in different countries. Below are currently operational hotlines, and regular updates are here.
IOM Information Websites and Hotlines:

  • Ukraine: 527 (free from mobile phones), 0800505501 (free from landline phones); as well as 527 website. 
  • Poland: +48 22 490 20 44
  • Romania: Online support platform 
  • Lithuania: +370 525 14352 is run by IOM's Migration Information Centre, also available through live chat on this website.
  • Slovakia: From abroad 00421 5263 0023, locally 0850 211 478; Telegram/Signal: 00421 908 767 853 (voice only); Web:
  • Moldova: Bureau of Migration and Asylum (BMA): 080001527 (free from Moldova) and +37322820007 (from abroad); La Strada Anti-trafficking and Safe Migration: 080077777 (free from Moldova) and +37322233309 (from abroad).
  • Czechia: +420 800 050 749; Email:; Website:

If you have fled Ukraine, are now in Vienna/Austria, and need support, here is some information that might be helpful:

Ukraine support hotlines in Vienna:

The following websites/info sheets also contain relevant information:

Some more information for Vienna:

  • City of Vienna's Arrival Centre
    Address: Schloßberggasse 8, 1130 Wien
    Opening hours: Around the clock, seven days a week  

  • Caritas Day Centre Erste Campus main train station 
    Address: Arsenalstraße 8, 1100 Vienna

More information on the IOM Ukraine Response is available here.

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